Last updated: 1 September 2026
1. Scope
These Terms of Service govern the use of the website deepsoft.site and the software development, licensing, hosting and support services provided by DeepSoft, Brüsseler Str. 6, 51149 Köln, Germany. They apply to business customers (B2B). Deviating terms of the customer apply only where DeepSoft has accepted them in writing. Individual signed agreements, order forms and statements of work take precedence over these terms.
2. Services and scope changes
The services owed are those described in the relevant order form or statement of work. Website content, demos and estimates are non-binding until confirmed in a written offer. Changes to an agreed scope are handled through a written change request stating the effect on price and schedule.
3. Customer obligations
The customer provides timely access to the information, systems, test data and decision-makers required for the project, names a responsible contact, and ensures that data supplied to DeepSoft may lawfully be processed. Delays caused by missing cooperation extend agreed deadlines accordingly.
4. Fees and payment
Fees are stated in the order form, exclusive of VAT. Fixed-scope projects are invoiced in milestones; subscriptions and support plans are invoiced monthly or annually in advance. Invoices are payable within 14 days of receipt. In the event of late payment, statutory default interest applies and DeepSoft may suspend services after prior written notice.
5. Intellectual property
Upon full payment, the customer receives the rights to the custom deliverables agreed in the order form. DeepSoft retains ownership of pre-existing tools, frameworks, libraries and know-how and grants the customer a perpetual, non-exclusive licence to use them as embedded in the deliverables. Third-party and open-source components remain subject to their own licences.
6. Service levels and availability
Where hosting or support is included, availability targets, response times and maintenance windows are defined in the applicable service level agreement. Planned maintenance is announced in advance. Availability figures published on this website are targets, not warranties, unless an SLA states otherwise.
7. Warranty and liability
DeepSoft warrants that services are performed with professional care and that deliverables materially conform to the agreed specification. Defects notified in writing are remedied within a reasonable period. Liability is unlimited for intent, gross negligence, injury to life, body or health, and where mandatory law requires. For slight negligence, liability is limited to the breach of material contractual obligations and to the foreseeable damage typical for this type of contract, capped at the fees paid in the twelve months preceding the event. Liability for data loss is limited to the cost of restoring data from properly maintained backups.
8. Confidentiality and data protection
Both parties keep confidential information received from the other confidential and use it only for the purposes of the contract. Where DeepSoft processes personal data on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR.
9. Term, termination and governing law
Subscription and support contracts run for the term stated in the order form and may be terminated with three months' notice to the end of that term, unless agreed otherwise. Either party may terminate for cause. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for merchants is Cologne, Germany. Should any provision be invalid, the remainder stays in force.